24-7 Help Desk & Duty Of Care

After Hours Emergency Service

• Our After Hours Emergency Service with the Business Services helpline is available 24 hours a day, 7 days a week, for urgent reservations and travel amendments.
  Call +61 8 8179 9666

DFAT

• Access the DFAT website with information passports, vaccinations, travel advice and emergency Consular services.

Visit DFAT here

Health Map

• Access real-time intelligence on a broad range of emerging infectious diseases and outbreaks from all over the world.

Visit Health Map here  

Problem Solving

• Our Business Development Manager is accessible when you need to find immediate solutions.
• We have a fully automated accounting department to manage solutions by department, traveller or company.

Changes

• Worldwide Customer Care Service through American Express in addition to our After Hours Emergency Service.

Risk Management

• We provide a range of services to assist clients with Travel Risk Management and the enhancement of duty of care to employees.

Advice

• Advice on current travel warnings and destination information, as advised by the Australian Government.
• Access to individual country guides for up-to-date and relevant travel advice.

Traveller Security

• We provide Passenger Location Reports regarding the locations of employees in the event of crisis or natural disaster.
• Option to add any employee or travel arranger to our email list for Smart Traveller Reports.